Vz is billing me for a with 7 - 15 Mbps rate plan, but tech support says the Max available is 5

jdx1

Verizon sold me a double play package with DSL rate of 7 to 15 Mbps.

Tech support now say the my area (west LA, CA) can only provide Max of 5 Mbps. This is

not an issue of line quality.

Verizon seems to have fraudulently sold me a package that cannot be supported.

Customer support refused to do anything about reimbursing me for the previously billed

non available service. Also, my rate has gone from 45.0 /month to $80 per month. The listed

rate is stail 7 - 15 Mbps.

If this is not corrected, I will cancel my Verizon account and go to another provider.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.