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DSL down today from abt 6am to 4pm zip 91711 see inside to Verizon replies

frazld

DSL down about 6am to 4pm called about 7:30am for DSL support.

Tech Support ran line test and checked outages and said system down not my line.

About an hour later I received an automated call say that if I still had

trouble that a tech would be out the tomorrow between 8am and 5pm.

What the heck. Well quess what I did I called them back and ask

them what is going on they said still system outage.

Went to lunch all stores in my area cash only no DSL.

About 3pm I get another automated call from Verizon, saying that they have detected

a problem with my line and would be out tomorrow between 8am and 5pm and to check for

outages at verizon.com outages. LOL (verizon.com outages hasn't worked

at least 2010 or earlier per DSLreprets.com verizon forum nor today).

There is an outage report but you have to sign into My Verizon for that.

Well I called tech support again again they said that system is down.

Why couldn't the automated call tell the truth

"The system in your area is down. ETA about 5pm next day,

instead of waisting my and verizon tech support time.

The other issues I have with them is

over selling my DSL speed got rated speed for about 1 1/2 years the we

keep lossing speed and random drop outs. Verizon Tech says that my speed is set to high for my distance.

(not here to discuss that)

And Verizon web sites (all of them) keep loosing my user name and password.

Comments

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

tseflash

My experience..

I used to have dsl, loved my dsl until one day. It was down all of a sudden. I called verizon and first call, their response was immediately saying copper wire goes high, the fix is to upgrade fios.. (without even thinking to try to help fixing the problem)

Then I was annoyed, I asked to contact tech support regardless my decision to upgrade or not. They did all these things about my pc, my modem, my router. Nothing changed. (btw, I knew it is not my equipment or my system that caused the problem) . Then I had to hang up with them and thought about it.. Before my frustration was gone, Verizon called me back and told me that they need to contact central office to check the problem.

The next day, I called back, and check the ticket and found out that it is the circuit problem (because of the little storm happened the other day I suspected) . Well, I thought to myself, they would fix it. They even said someone will contact me with the result of problem. After 18 hours, I checked ticket, it is gone. I thought that must be fixed. I went home and it is still down. I called back, and they said it is fixed.

I got so frustrated. In this computer age, you just can't live without internet. Since my area has fios ready, so I decided to upgrade it. I ended up paying more than i used to of course. So, the appointment was set about a week later.

Lo and behand, while waiting for upgrade for fios, and I tried the connection again in 3rd day. Everything went back normal. Dsl was working again. I had a feeling that Verizon wanted to push the sales, and did that on purpose.

Well, regardless, I had my fios upgrade, and so far the speed was good, I just hope that it is stable than "Comcast cable" (btw, I dropped comcast because the connection dropped very frequently)

My suggestion to you, if you have fios ready in your area, upgrade it. The speed IS indeed much faster, of course you need to shell out more money to pay for the service (for me $50 more a month.. well I didn't have tv before, now I have it) If you don't need it so badly, wait few days, the verizon dsl service may come back to surprise you.

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