On January 8, 2014, while I was completing my order online for Verizon Enhanced Highnesses internet, I called up the Verizon customer service to get answers about self-set up and the future availability of FIOS. After, my questions were answered, I was persuaded by the agent to place my High Speed Internet order on the phone, as she had started typing up my information too. I mentioned her the online offer I saw on the Verizon website about waiving activation and modem/router fees and that I would be okay completing my order online. She told me she could waive those fees when placing the order on the phone and it was no problem.
After a very hectic set-up, with Verizon taking over two weeks to resolve an issue that I was told would take 2 days, I started receiving internet service at the end of January. I have recently received my first bill and neither the activation fee nor the modem/router fee was waived, although I was expressly promised by the sales agent that they would and persuaded by her to finish my order on the phone. I am very disappointed at this situation and hope to resolve it without any more hassles so I can enjoy my internet service without concern..
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