Has this service been discontinued by Verizon?? Website says it is still available. but I can't get it to work. Agent hasn't been abld to help
@Matt1934 wrote: Has this service been discontinued by Verizon?? Website says it is still available. but I can't get it to work. Agent hasn't been abld to help
Works fine for me, just checked. Is there a specific error you are getting? What route (series of selections) are you using on MyVerizon to try to manage the DVR?
Have you tried the "fix FiOS TV Issues" dialog in the In-Home Agent on the TV under Menu? Have you tried rebooting the router and DVR? If no to any of the above, I suggest you do so, it might fix whatever your problem is.
Without more information that is about all I can suggest. As I said, works for me.
__________________________________JustinFiOS TV, 25/25 Internet, and Digital Voice userQIP7232, QIP7100-P2, IMG 1.9.4Keller, TX 76248 (VHO 1)
Justin,
Thanks! Still not working. Get message
Set-Top Box - Living Room is not responding.
I can see station listings and can record from the station listings but I can't use the manage DVR section.
@Matt1934 wrote: Justin,Thanks! Still not working. Get message Set-Top Box - Living Room is not responding.I can see station listings and can record from the station listings but I can't use the manage DVR section.
You are welcome, but sorry to hear it is still not working.
Did you try all of the things I suggested? It is not clear to me from your response if you did or not. If not, I really do suggest you try them all, one may actually work. Be aware though that the reboot of the router and DVR may appear to not help for a while and then magically start working some time in the future when the port forwarding rules finally get established in your router. I can't tell you how long that might take, but probably should be working by tomorrow if it is going to help at all.
One other thing: If you go into the Menu ==> Customer Support ==> Self Diagnostics, what is shown for "FiOS TV Remote DVR"? Mine shows "Listener 1 Started"; if yours shows "Listener 2 Started", that may indicate the source of the problem (of course if any other errors show in this dialog that could also be the problem). Verizon over time has used two different TCP protocols for the remote DVR function, the one that works most reliably is Listener 1. If you have Listener 2 showing, as far as I know the only way to get that changed is to contact Verizon, and hopefully reach a rep that understands. You might also search the Forums here for threads on this topic, I have not seen any recently, but there were quite a few back when this was a major issue (several years ago? I am not sure how long).
Anyway, if you, and hopefully others here, keep at it, I feel sure you can eventually get it to work reliably. At least it does for me, knocking on wood here.... Good luck!
Sometimes I find that the answer is as simple as switching which browser you are using (Firefox to Explorer). They both usually work just fine, but every once in a while one will work while the other just keeps giving bogus error messages.
Thanks again. By rebooting, I unplugged both the box and the router.checked the diagnostics and got listener 1 started.
Still no luck.. I appreciate your efforts.
Matt
