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Extreme HD confusing and misleading

I upgraded my service last week. The online specialist walked me through the steps and I was told that Extreme HD includes HBO and the Showtime channels in the Extreme HD package.

According to the site thats true

http://www22.verizon.com/home/fiostv/#plans

According to the channel comparisons its true, they are listed as "Included in TV Bundle" while Starz has a $ icon. Seems straight forward. The word included is especially compelling.

Every thing is telling me these channels are included in the Extreme HD package. This new package was appealing to me because we were paying extra for HBO, Showtime and Starz before but we never really watched Starz. I was told we'd be saving money (close to $40 a month) if we switch and lose Starz.

Our service was activated a few days ago and HBO and Showtime are now missing from my TVs.

Since I work long hours I've only been able to call in after work or sign on to the chat.

3 online reps and 1 phone rep told me that it was included.

2 phone reps told me it's NOT included.

amazing

I've also gotten 3 different price quotes for Extreme HD Triple Play

$84.99

$104.99

$134.99

How can that be possible?

Since I am within my 30 day period I think I will just cancel and revert back to our previous package.

This stuff shouldnt be so complex.

Comments

lacticacidtrip1

The confusion may exist because these channels are not included in all Extreme HD packages, but instead are only offered in certain areas and/or with certain new bundle deals. You would not be the first person to sign up for such a deal and then get the runaround when the channels do not appear as stated in the offer. I would be persistent and let Verizon know that they can either fix the problem or cancel the new contract. Make sure to mention your zip code, county, and bundle package if the CSR is claiming that it is not included. Yes, they do have that information, but that doesn't mean they are using it. Make sure that it is resolved to your satisfaction before the 30 days is up.

pmullady

Thanks for your reply. I see now that the Extreme HD packages are based on regions. This may be in the fine print but it should be written more clearly.

I'll be calling them tomorrow to talk with a customer service specialist. If I can't get the HBO/Showtime package like I was told I will cancel the new service and revert back to my previous package.

I will certainly come back and let you know what happens.

Thanks again

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