I have been a loyal verizon customer for over a year. Was excited to have my new service installed at my new place. $106 a month including DVR. Very pleased.
I could not view my bill or change services within the first month but wanted to look into a land line. I spoke with a Verizon customer service rep on the phone who ASSURED me that we could keep that same price as long as we locked in a contract. He informed me that the first bill would be $121, but that this was just "initial charges" that would go away and that the bill would go back to within a couple of dollars of $106.
Of course, without being able to see this and taking my oral understanding of the contractual terms I was agreeing to from the Representative, we signed up for the 24 month contract in order to get the price of $106 including everything I had plus a landline. Of course this turned out to be a BLATANT lie and the actual bill is $140! I would never have agreed to this, nor is this what I agreed to over the phone. I am incredibly disappointed in Verizon for allowing such tactics and I can only hope that someone on this forum working for Verizon can help me resolve this indecent and fraudulent misrepresentation before I am forced to take further action. I appreciate any advice or help.
Richard
