I have had Verizon phone and Internet service at my office for almost 20 years. You'd think after all of these years they would care about helping me solve problem. I sent an e-mail to customer service and was told that it was the "residential" department so we can't help you with a business problem.
You'd think a company that cared would forward my complaint to the business department and have someone contact me. I'm guessing this forum is for residential only so I'll likely get the same treatment.
I called to address some changes in my plan. I was told that if I went on a 2-year contract my rate would go down $30-$35 a month. So I said "go ahead". Then two days later I realized that the person making the change somehow deleted my voice mail. Who knows what messages I lost for my business during that time!! When I called back (with a long hold time) I was told that it was an error and it would be re-added. I said, "Is this the reason the rate was quoted lower?" I was told "no" the voice mail was included it was just accidentally deleted.
The next day I get something in the mail showing me the "cost of the new plan"...It was HIGHER than my old month-to-month! The next day I got a bill showing I "added voice mail at an additional charge" ... now making my bill even higher!
I cannot get ANYONE to help me fix this error and no one seems to care in the least.
WITHOUT A DOUBT THE WORST CUSTOMER SERVICE COMPANY I HAVE EVER SEEN!
