Please help me with this problem. I have been in touch with Verizon Fios about my concern about Al Jazeera tv. It seems that this station was put on my tv schedule without my approval. I have been told by a person named Killian on the chat line {edited for privacy} that this station was included in my tv package after a market survey that indicated that Verizon cutomers wanted Al Jazeera tv. I was directed to the {edited for privacy} telephone number to lodge my concerns. I called the number and spoke with a {edited for privacy} who told me that the Al Jazeera station could not be removed from my tv line-up. He said that I could 'block it' but that I would still be paying for the station. He assured me that his supervisor would would call me within 48 hrs. When I did not recieve the call from the supervisor I called and spoke with a Sherrie (no last name given) and a Shawn (no last name needed). They both told me that I could not remove Al Jazeera from my tv line-up and that there was no one in the office (1947hrs 9/4/13) that I could speak with.. Shawn stated that there was only one way that I could lodge a complaint with Verizon and that would be via U.S. Mail. He told me that there was no electronic method to communicate my complaint with Verizon. I have to admit that I was very frustrated that I could not send a complaint electronically to a company whoses business is to provide electronic services/communications. Please advise me if the guidance is correct and if not is there a e-mail address I could use to send in my complaint. Thank You.
{edited for privacy}
