Is anyone else having trouble with customer service showing up? Sadly, my mother scheduled a service appointment, but after sitting at home all day, no one showed up. When she called the number Verizon customer service gave her, she was informed that the appointment was cancelled. She asked who had cancelled the appointment and the rep couldn't tell her. The appointment was rescheduled for 7:00 last night and again no one showed up. She called again and was told she never answered her phone. She informed the rep that she never received a call because she checked her caller ID. The rep went on to tell her that the service person was there and fixed the issue from the outside. The problem has not been fixed. She has gone without her internet for two weeks which is unacceptable considering the amount she pays for her phone, TV, Internet and cell phone! We are very disappointed.
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