My daughter moved from in town (town of 4,000 people) which was right near the Verizon switching office to 3 miles away. Now the High Speed Internet Enhanced DSL is so slow, they can barely stream a movie. It continuously buffers. They have 2 smartphones, 2 laptops and stream movies. When they lived closer to the switching office, they had great internet speeds.
When the installer came, he said their outside line needed to be replaced. He then took their excess lines, rolled it up and stuck it on the fence. It's coiled up and just hanging off the chain link fence. They thought he was coming back to replace the line (underground) but he never came back.
So, is there anything that can be done when you move further away from the switching office and your speeds slow down like that? They have considered switching to Suddenlink but with their new data caps, no way. Also, Suddenlink is more than Verizon. They love Verizon but this service is unacceptable. They pay for 1.3 - 3 mbps but are lucky to get 1.2 mbps..I've seen it say .7 while a movie is buffering. They don't offer the higher tier here so we can't just move up a tier for better service.
If Verizon replaced the line, would that make any difference or is it still all about the distance? If Verizon were to come out and replace the outside line, does my daughter have to pay for that? Any thoughts???
