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VERIZON DOWNG GRADED MY DSL AFTER 16 YEARS?

I’ve been a Verizon customer for 16 years had had the highest DSL 3.0 that I could get but for several months ive been losing connection. I have had several techs out to my house and had all wiring re-done.

after about 20-30 calls in the span of months and have only spoke to two supervisors in that time. All test came out good. But they said that I was to far away from the sentral office and nothing they could do…why now do i live to far? after years of having it? Im so mad and frustrated at the coustermer service..everytimr I call I speak to someone out of the country? I cant even watch netflix now…is there anyboudy that can help me?

i need to speak to some one higher up!

Comments

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

luiseno

news.giganews.com

traceroute to 71.119 (71.119), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-178.fwd.datafoundry.com (216.166.96.178) 0 ms 216-166-96-174.fwd.datafoundry.com (216.166.96.174) 0 ms 216-166-96-166.fwd.datafoundry.com (216.166.96.166) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.130.89) 0 ms ash-b2-link.se.telia.net (80.91.245.223) 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 1 ms 1 ms 1 ms
6 B100.LSANCA-LCR-21.verizon-gni.net (130.81.209.247) 100 ms * 100 ms
7 P10-0.LSANCA-DSL-45.verizon-gni.net (130.81.193.97) 103 ms 101 ms 102 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * * Max number of unresponsive hops reached (firewall or filter?)

luiseno

Broadband:	CONNECTED
Internet Service Provider:	CONNECTED

PPP Status

PPP Parameter Status

User Name:	N/A
PPP Type:	PPPoE
LCP State:	DOWN
IPCP State:	DOWN
Authentication Failures:	0
Session Time:	0 Days, 00H:00M:00S
Packets Sent:	N/A
Packets Received:	N/A

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	1184 Kbps
Upstream Speed:	448 Kbps
Retrains:	0
Retrain Timer:	0 Days, 1H:0M:27S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	0
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	26
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	23 dB
SNR Upstream :	23 dB
Attenuation Downstream :	47 dB
Attenuation Upstream :	26 dB
Power Downstream	11.1 dBm
Power Upstream	11.9 dBm

luiseno

modem model Firmware Version: GT784WN-VZ-1.1.6

NCSEIFFU

I have same problem. Verizon can't figure out how to fix the problem for everyone to get 3.0 so they knock most down to their most lowest.

1.5 Mbps Downstream

0.4 Mbps Upstream

They have a problem somewhere in Pennsylvania. 99.9% network reliability is more like 50% if lucky

dslr595148

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

http://en.wikipedia.org/wiki/Network_interface_device

http://en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

http://www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that

Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

Reverse Traceroute

Tool news.giganews.com

traceroute to *.*.*.*, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)

#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.

luiseno

came ouy and changed NID box this is my new test. help..the guy in long beach said there was noise on my line? wasent here when tech came. changed out NID BOX. still high ping..

news.giganews.com

traceroute to 71.119. (71.119.), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216.166.96.178 (216.166.96.178) 0 ms 216.166.96.174 (216.166.96.174) 0 ms 216.166.96.170 (216.166.96.170) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms 0 ms 0 ms
4 ash-b2-link.telia.net (80.91.245.109) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 11 ms 3 ms 3 ms
6 P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 69 ms P0-15-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.247) 69 ms 69 ms
7 P8-0.LSANCA-DSL-45.verizon-gni.net (130.81.35.189) 71 ms P10-0.LSANCA-DSL-45.verizon-gni.net (130.81.193.97) 70 ms P8-0.LSANCA-DSL-45.verizon-gni.net (130.81.35.189) 70 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 71.119.126.98 (71.119.126.98), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-0-0-27.rcr21.ams05.atlas.cogentco.com (149.11.104.17) 1 ms te0-7-0-27.rcr21.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms
3 be2039.ccr42.ams03.atlas.cogentco.com (154.54.36.145) 1 ms be2038.ccr41.ams03.atlas.cogentco.com (154.54.36.133) 1 ms be2039.ccr42.ams03.atlas.cogentco.com (154.54.36.145) 1 ms
4 be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2275.ccr21.lon13.atlas.cogentco.com (130.117.51.253) 8 ms be2288.mpd22.lon13.atlas.cogentco.com (154.54.62.149) 8 ms
5 be2347.ccr21.jfk02.atlas.cogentco.com (154.54.27.141) 80 ms be2386.ccr21.bos01.atlas.cogentco.com (154.54.44.161) 76 ms be2350.mpd22.jfk02.atlas.cogentco.com (154.54.30.185) 80 ms
6 be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 86 ms be2393.ccr22.jfk02.atlas.cogentco.com (154.54.44.245) 84 ms be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 86 ms
7 be2148.ccr21.dca01.atlas.cogentco.com (154.54.31.117) 88 ms be2176.ccr41.iad02.atlas.cogentco.com (154.54.41.53) 87 ms be2148.ccr21.dca01.atlas.cogentco.com (154.54.31.117) 88 ms
8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 90 ms be2177.ccr41.iad02.atlas.cogentco.com (154.54.41.205) 89 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 88 ms
9 uunet.iad01.atlas.cogentco.com (154.54.13.138) 91 ms B100.LSANCA-LCR-22.verizon-gni.net (130.81.22.247) 165 ms B300.LSANCA-LCR-21.verizon-gni.net (130.81.199.99) 166 ms
10 verizon.iad01.atlas.cogentco.com (154.54.12.46) 92 ms P8-0.LSANCA-DSL-45.verizon-gni.net (130.81.35.189) 163 ms be2176.ccr41.iad02.atlas.cogentco.com (154.54.41.53) 90 ms
11 P12-0.LSANCA-DSL-45.verizon-gni.net (130.81.193.99) 163 ms * 162 ms
12 * * *
13 P10-0.LSANCA-DSL-45.verizon-gni.net (130.81.193.97) 159 ms * *
14 * * *
15 * * *
16 * * *
17 * Max number of unresponsive hops reached (firewall or filter?)

c_etude

Same thing with me - I had DSL for over 10 years never had an issue until now - they were pushing FIOS and I believe they deliberately damaged my DSL so I would switch. I switched to BRIGHTHOUSE with low end internet cable (it's better than DSL) and basic cable for $38 a month - including taxes and hidden costs. The only reason why I'm keeping my landline is because it's hooked up to my burglar alarm.

luiseno

where i live i can only get verizon.... :[

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