I want to cancel my account completely because I can't upgrade my internet speed. You guys do offer the highest speed in my area of 50mps but I can't upgrade my speed online or not when I call you. You agents always say that you don't offer this speed in my place which I know that you do since I used to live in the next apartment same building and you do offer the highest speed. I always call the cancellation department but its always closed when I call. Please let someone to call me since I really want to cancel my service. I'm so unahppy with this ugly speed you guys are giving me.
