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DSL slow NYC SOHO

My DSL has been erratic, slow, and unpredictable forever. I've had Verizon techs rewire the copper cable, twice, and basically they tell me the problem is in some street. Calling tech support is worse than having root canal done. NO, it is NOT a WiFI issue, and NO, it is not a windows or Mac issue, and NO it is not an email issue and I'm tired of wasting time shutting off the modem and getting serial numbers. The whole concept it seems, is to wear me down until I stop complaining, which I did, although I kind of need my interent connection.

Anybody know how to get around Verizon's maddening support time waste? All the website support stuff is advice that any 9 year old can figure out, it's useless and insulting. Anybody have success in resolving a DSL slowness or erratic behavior?

Comments

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

jonjonhan

news.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 5 ms 5 ms 5 ms
2 216.166.96.174 (216.166.96.174) 0 ms 216.166.96.170 (216.166.96.170) 0 ms 216.166.96.174 (216.166.96.174) 0 ms
3 xe-3-0-1.cr1.iad1.us.as4436.gtt.net (69.31.10.121) 0 ms 0 ms 0 ms
4 144.228.205.145 (144.228.205.145) 2 ms 2 ms 2 ms
5 144.232.24.206 (144.232.24.206) 1 ms 1 ms 1 ms
6 0.xe-9-3-0.BR2.IAD8.ALTER.NET (204.255.169.217) 0 ms 144.232.8.210 (144.232.8.210) 0 ms 0 ms
7 * * B400.NYCMNY-LCR-21.verizon-gni.net (130.81.199.163) 11 ms
8 G2-0.NYCMNY-NYCMNY56-ERXG02.verizon-gni.net (130.81.193.114) 11 ms 11 ms G2-1.NYCMNY-NYCMNY56-ERXG02.verizon-gni.net (130.81.195.1) 9 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-7-0-27.rcr21.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms 0 ms
3 be2039.ccr42.ams03.atlas.cogentco.com (154.54.36.145) 1 ms be2038.ccr41.ams03.atlas.cogentco.com (154.54.36.133) 1 ms 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 10 ms
5 be2388.ccr21.bos01.atlas.cogentco.com (154.54.44.177) 84 ms be2493.ccr22.bos01.atlas.cogentco.com (154.54.42.97) 84 ms be2349.mpd21.jfk02.atlas.cogentco.com (154.54.30.177) 80 ms
6 be2060.ccr21.jfk05.atlas.cogentco.com (154.54.31.10) 80 ms be2094.ccr21.jfk02.atlas.cogentco.com (154.54.30.13) 80 ms be2268.ccr41.iad02.atlas.cogentco.com (154.54.28.109) 89 ms
7 be2062.ccr21.jfk05.atlas.cogentco.com (154.54.7.14) 80 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 81 ms be2060.ccr21.jfk05.atlas.cogentco.com (154.54.31.10) 80 ms
8 B400.NYCMNY-LCR-21.verizon-gni.net (130.81.199.163) 81 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 80 ms 80 ms
9 * B200.NYCMNY-LCR-21.verizon-gni.net (130.81.209.111) 82 ms G4-1.NYCMNY-NYCMNY56-ERXG02.verizon-gni.net (130.81.195.3) 81 ms
10 G2-0.NYCMNY-NYCMNY56-ERXG02.verizon-gni.net (130.81.193.114) 85 ms * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * Max number of unresponsive hops reached (firewall or filter?)

Model = GT784WNV ActionTec

Built in RJ45 ports

dslr595148

Understood.

Please do me a favor and post your modem's Transceiver Statistics. I want to see if the line itself is sound, and perhaps could support additional speed once we can get this congestion issue sorted out. To start, do the following:

Visit http://192.168.1.1/

Log into the modem using one of following usernames and passwords, if you have not changed it:

admin/password

admin/password1

admin/admin

admin/admin1

admin/verizon

admin/verizon1

Once in the modem, click on Status. Then, click on "DSL Status" or "WAN Status."

A page should appear with information such as Attenuation, SN Margin, and your speed. Please post the contents of this page, removing information such as your IP address, MAC Address, or your PPPoE username.

jonjonhan

Thanks, the reason I didn't paste it is that I didn't see it the way you had shown it. I will paste whatever shows up on the screen, perhaps it will tell you something.

WAN STATUS:

PPP Status

PPP Parameter Status

User Name: Newdsl

PPP Type: PPPoE

LCP State: UP

IPCP State: UP

Authentication Failures: 0

Session Time: 0 Days, 8H:33M:47S

Packets Sent: 34305

Packets Received: 42881

Broadband Status

Broadband Parameter Status

VPI: 0

VCI: 35

Broadband Mode Setting: ADSL2+

Broadband Negotiated Mode: ADSL2+

Connection Status: CONNECTED

Downstream Speed: 6041 Kbps

Upstream Speed: 465 Kbps

Retrains: 266

Retrain Timer: 0 Days, 1H:13M:14S

ATM QoS class: UBR

Near End CRC Errors Interleave: 182754

Near End CRC Errors Fastpath : N/A

Far End CRC Errors Interleave : 40730

Far End CRC Errors Fastpath : N/A

30 Minute Near End CRC Interleave : 7921

30 Minute Near End CRC Fastpath : N/A

30 Minute Far End CRC Interleave : 0

30 Minute Far End CRC Fastpath : N/A

Near End RS FEC Interleave : 0

Near End RS FEC Fastpath : N/A

Far End RS FEC Interleave : 0

Far End RS FEC Fastpath : N/A

30 Minute Near End FEC Interleave : 3885

30 Minute Near End FEC Fastpath : N/A

30 Minute Far End FEC Interleave : 33

30 Minute Far End FEC Fastpath : N/A

30 Minute Discarded Packets Downstream : 0

30 Minute Discarded Packets Upstream : 0

SNR Downstream : 13 dB

SNR Upstream : 9 dB

Attenuation Downstream : 28 dB

Attenuation Upstream : 12 dB

Power Downstream 21 dBm

Power Upstream 12.3 dBm

WIRELESS STATUS

Wireless State Status
Radio: ENABLED
SSID: ENABLED
Security: ENABLED

Wireless Settings
Wireless Parameter Setting
SSID: #############
Channel: 11
Wireless Security Type: WPA/WPA2 PSK
SSID Broadcast: Enabled
MAC Authentication: Disabled
Wireless Mode: Balanced Mode (802.11n+g only)
WPS State: Enabled
WPS Type: PBC
WMM QoS: Disabled
WMM Power Save: Disabled
Wireless Packets Sent: 1111116
Wireless Packets Received: 700229

Gateway Status
Gateway Parameter

Status
Firmware Version: GT784WN-VZ-1.1.6
Model Number: GT784WNV
Serial Number: {edited for privacy}

WAN MAC Address:

{edited for privacy}
Downstream Rate:

6041Kbps
Upstream Rate:

465Kbps
PPP User Name:

Newdsl
ISP Protocol

PPPoE
Encapsulation:

LLC
Gateway IP Address:

##.###.71.121
DNS Address #1:

68.237.161.12
DNS Address #2:

71.243.0.12

Firewall Feature LAN IP Applied Rule
Applications N/A Default Feature Setting
Port Forwarding N/A Default Feature Setting
DMZ Hosting N/A Default Feature Setting
Firewall Settings N/A Default Feature Setting
NAT N/A NAT Enabled
UPnP N/A No UPnP Rules Defined

NAT Table

Protocol Timeout Source IP Source Port Destination IP Destination Port

tcp 64753 192.168.1.102 34202 115.29.12.63 80

tcp 85623 192.168.1.103 52860 17.172.239.149 5223

tcp 430225 192.168.1.102 34228 115.29.12.63 80

tcp 85795 192.168.1.100 49447 17.110.225.11 5223

tcp 107 192.168.1.101 63738 208.74.204.208 80

tcp 86091 192.168.1.106 60979 74.125.22.193 443

tcp 47 192.168.1.101 63659 208.74.204.208 80

tcp 85625 192.168.1.103 53048 74.125.29.193 443

tcp 86021 192.168.1.101 63025 173.194.68.188 443

tcp 17 192.168.1.101 63607 208.74.204.208 80

tcp 86245 192.168.1.101 63096 74.125.226.22 443

tcp 428694 192.168.1.102 34198 115.29.12.63 80

tcp 77 192.168.1.101 63711 208.74.204.208 80

tcp 86189 192.168.1.103 52933 64.233.171.108 993

tcp 86363 192.168.1.101 63021 108.160.167.165 80

tcp 86189 192.168.1.102 51976 54.249.250.60 80

tcp 85727 192.168.1.105 61562 17.172.239.54 5223

tcp 86251 192.168.1.101 63029 17.172.238.38 5223

tcp 86 192.168.1.101 63712 208.74.204.208 80

tcp 85681 192.168.1.102 55376 74.125.29.188 5228

tcp 86229 192.168.1.102 60747 199.16.156.72 443

tcp 85455 192.168.1.106 60977 17.110.224.206 443

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