Slow to No Internet Connection on High Speed DSL when annual music festival was in town.

DerekD2

Recently I was on-call for work from 8/1 thru 8/5. I typically use my high speed DSL connection and a VPN connection to access my employer's network, email, apps, etc. The internet speed and connection has never been an issue before while working from home and completing on-call tasks on my PC.

Unfortunatly, I was unable to do my job this year due to the poor qualitiy of my home DSL connection. This is unacceptable and put my job at risk while trying to resolve off-hour issues on the evenings of both 8/2 and 8/3/2014.

It has come to my understanding that the lack of service or slow service was due to the annual music festival in my town (Musikfest in Bethlehem Pennsylvania).

If this is in fact the reason behind my lack of internet service for the week, I truly hope this is resolved before the 2015 festival. If not, I will not hesitate to change providers. Also, I refuse to upgrade to a faster connection for only one week of the year.

Thanks,

Derek

smith6612

Are there a lot of businesses nearby you that have DSL which are getting slammed with traffic via their Wi-Fi? Do you come out of the Central office or a remote terminal (You can ask Verizon this question).

Generally, congestion like this happens at a DSLAM level, so there would need to be a lot of volume going through the DSLAM in order to cause a slowdown like this. Slowdowns are more likely off of RTs due to limited bandwidth available to them.