is there any way to contact customer service without going through India? i have had intermittent outages for DSL for over a month. they have replaced my modem four times and sent two technicians - every evening my DSL still goes down for around five minutes. i was called by a Verizon representative saying he was on the case as the computer said it was now a chronic condition. great except they close the trouble ticket without talking to me and i have not heard from him for a week. i called India the past two nights and yet there are no trouble tickets open even though the last rep promised she had opened one.
