As a rural dsl customer after struggling with intermittent service over and over again for years about a year ago after many calls for service and three trips to my house to fix the wires on the service pole outside my house I finally got passable internet at 2.8 megs down and around .65 up. I pay a total bill of about $80.00 monthly (Enhanced Internet On Bill) for a phone line and internet that I used to use for faxing only many years ago, which is now used only to support Verizon DSL. I r ecently noticed that outbound emails with attachents are taking much longer to send. I rechecked my speed and although the download speed is still acceptable at 2.8 megs down, all of the sudden instead of getting uploads between .6 and .75 my upload speed has been throtled to .25.
I called and went throught the horrible recordings and nonsense gauntlet that you have to run through to talk to a script reader in India and was told that my service was within acceptable parameters. I do alot of emails with 1-4 meg attachments and this is slowing me down. It of course is not anywhere near as bad as a slow download issue. The phone rep was horrible and when I asked for an explanation, she told me that my speed was acceptable. I couldn't get any answer as to why the upload speed has dropped to one third. My internet is working fine, I'm positive the uploads have been throttled back. I of course only want what I have been finally getting for over a year. I honestly was afraid to call because I did not want my download speeds to revert to slow and none. Having had verizon phone service at my house for 22 years and internet service from Verizon for at least 10 years, I was told that if I didn't like it she could transfer my call to the termination of service number if I wanted to drop my service.
All I wanted was a straight answer, instead I got a person who read from a script, was not knowledgeable or forthcoming, and was very non-chlant about immediately asking a 22 year customer if they wanted to terminate their account. I hate this company and everything it stands for, and if and when I get a real choice other than a capped 4G Home Fusion Account from this same worthless provider I will leave in a heartbeat. Way to go Verizon, another completely dissatisfied customer. By the way, I"m not switching to Home Fusion, you can keep your 30 Gig Cap.
Does anybody have a answer as to why my upload speeds suddently dropped to one third. To me it certainly doesn't appear to be a technical issue, but a purposeful upload throttle by Verizon. I would pay more to get more, but what I had is about all that the line is capable of at my location, excepting however the upload speed of .25.
