I have been a Verizon customer for many years, since 2009 I believe. I recently bought a house in March, and moved my service from my old address to my new address. Since our offer on our house got accepted and we initiated the process of moving our service, I have had nothing but problems. They cancelled our service a day earlier than requested at our old address. I was told by verizon on mulitple occasions that on the day that service was to be started at my new address that a verizon technician was just going to check a few things on the outside of the house, and that they would not need to come inside. I got a phone call right as I was getting ready to walk into settlement from the technician saying that I was misinformed and that he did infact need to come inside. When I finally made it to the house, he came inside, plugged in the router to a phone jack and then left. I was then charged a fee that I had been previously told would not be charged (although I did get it credited back to my account later). A few moths after moving into my new home, I get a phone call from a verizon representative saying that someone was trying to activate a new account at an address at which I had an existing account. They still had an active account in my name at my old address which was amazing since they had shut my service off a day earlier than planned. I could go on and on and on with the countless issues. The experience I had today just pushed me over the edge. A technician had to come out to my home in the beginning of August to move the service box from one wall to another. I was told when I made the service appointment that I was not going to be charged since it was being moved for a necessary reason, not just convenience. When the technician left, he told me there was a $91 dollar charge. I called and spoke with a supervisor as soon as he left, and was told that I should not be charged that fee becuase again, it was moved because of necessary construction, not just convenience. She told me that it should not appear on my bill, but if it did to call and it would be removed. I looked at my bill today, and low and behold there was that $91 dollar charge. I spoke with a representative that stated she could see in the call history that I was told that I would not be charged, and that a credit would be initiated, but that it would take 1 - 2 billing cycles for that credit to show up, meaning that i am expected to pay it for now. It was the mistake of Verizon for the charge to be put on the bill in the first place, and I am being told that I am expected to pay for their mistake now, and would get the money credited back later. I just moved into a new home so that we could move my disabled mother in law in with us to care for her. I dont have an extra $91 dollars laying around. I have had nothing but negative experiences with Verizon over the last 6 months. There is no consistency from one conversation to the next, and I am always told something different. 99% of the representatives that I have ever spoken too have shown no compassion or desire to have good customer service and this includes many supervisors. I am VERY STRONGLY considering cancelling my account with Verizon all together and am exploring other options for my internet and cable. Please can someone help me??
