Being Charged Twice for VISS

shaysha

If you activate VISS after notification that your subscription is about to expire, you will end up with 2 separate billings for VISS. I have been paying double for VISS and I only have it installed on 2 devices. I called customer service and was told that since "it was not Verizon's fault" I would not receive a refund for the 8 months I have paid double. I do not see how it was my fault when I received notification from Verizon ISS that my subscription was about to expire, then ended up with 2 subscriptions. Now I am paying 5.99 twice each month. I have been trying to cancel the subscription and then subscribe again, to no avail. Each time I go to "manage" my subscription, it only had a feature to activate, which I am afraid I will end up with 3 subscriptions if I continue..

[Deleted User]

Hi shaysha,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.