Main problem: the seemly random splitting of my account into two accounts with two bills (one unaccusable to me)
When I first signed up for Verizon service I selected a dry loop (DSL only) since I did not own a land line phone or fax machine and because the service representative could not provide me with exact numbers for DSL vs. DSL/Phone bundle prices. After talking to another Verizon customer in my area I decided to switch to the phone bundle service since the bundle price was lower than my DSL only price even with the additional tax from the phone line. A couple month latter I began getting emails telling me to pay my overdue bill, and every time I would receive such an email I would log in to my account only to see a message thanking me for my last auto bill payment made in full. My DSL was finally turned off and I called Verizon, the service represented could not see any balance on her end turned my DSL service back on after only a day or so. About two weeks later my service was terminated again. This time the representative I spoke to told me that I owed $120 some and that he could only reinstate my service or even tell me how much of that consisted of late fees after I paid Verizon. After a week of phone calls resulting in an endless line of transfers between service representatives, assist teams and the billing section I gave up and paid the bill since I needed my connection back desperately to continue the college classes I was enrolled in at the time.
At the end of all of this I was assured that the following would happen:
-my accounts would be merged (no one had any idea why the two were separate since both accounts showed that I had purchased the bundle.)
-I would not be charged for the days my service was off or charged late fees
-a Verizon employee would latter check into my account to make sure the problems were resolved
Where I stand now:
-getting the same emails about a second ghost account
-I was not able to find out what from my bill was consisted of late fees
-I was called some days later but the representative only cared that my services were back on and could not tell if there were additional accounts floating around under my name
-can’t get the phone line to work but that isn’t a major concern at this time
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