How long does it take to fix a connection issue? I have had a ticket open for 11 days to fix a slow internet connection. I was told the network team was working on it, and they already replaced 2 lines and ran some tests. So far as I can find out, that is all they've done in 11 days, and the ticket is STILL open.
When I call for a status, all I'm told is the network team is working on it and will cal me in 24 hours; they've never called me. I've also been told that a supervisor will call me; the only time I talked to a supervisor, I was told the same thing.
The support personnel claim that I cannot contact the network team, nor can I contact anyone else that will give me any more information.
All I want is information on what the heck is going on when when it will be fix. That is not an unreasonable request.
I know this is a forum for users to help other users, but I'm hoping a Verizon rep will see this and respond.
