Hi there,
For the past few weeks I've been experiencing intermittent loss of my DSL services for short periods of time. During these outages only the DSL light is red while the rest are green. All cables are properly connected and secure. There is only one desktop connected to the modem, and two tablets are run off wireless. When the game console is running it uses the ethernet cable originally connected to the desktop.
While running the Verizon Management Console's troubleshooter it tells me that my connection to the Internet Provider is disconnected ("No ping to service provider") and suggests to call support, which I have. Their only response to my problem was to send me a new modem (D-Link 2750B Gateway, same as the old modem) which hasn't solved anything. Any further calls after installing the new modem have just been throwing me through loops of "restart the modem, recycle the modem connection" etc., and nothing has been working.
Attempting to set up a Repair Request has similarly thrown me through the cycle of checking hardware, restarting modem and honestly my family and I are just getting fed up with it.
Any help would be appreciated cause we don't think its a wiring issue since everything was fine until a short time ago.
