Hello,
I've been having internet connection issues for a few months now. Last time I contacted support I had a support ticket created on September 11th and when I went to check it the ticket had been closed and I have not been contacted by Verizon at all since it was created. The previous contact with support they said that the the modem that Verizon sent me had gone bad and charged my account for a new one that would fix the problem, and it did not.
Current speed test results:
The download speed finished at 2.01 but as you can see it jumped around a lot, just like all the previous times I've run the test.
traceroute to **.***.***.** (**.***.***.**), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-7-0-27.rcr21.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te0-0-0-27.rcr21.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms
3 be2038.ccr41.ams03.atlas.cogentco.com (154.54.36.133) 1 ms 1 ms 2 ms
4 be2277.mpd21.lon13.atlas.cogentco.com (154.54.62.145) 8 ms 8 ms be2275.ccr21.lon13.atlas.cogentco.com (130.117.51.253) 8 ms
5 be2349.mpd21.jfk02.atlas.cogentco.com (154.54.30.177) 80 ms be2390.ccr21.bos01.atlas.cogentco.com (154.54.44.221) 84 ms be2348.ccr22.jfk02.atlas.cogentco.com (154.54.30.169) 81 ms
6 be2062.ccr21.jfk05.atlas.cogentco.com (154.54.7.14) 81 ms be2231.ccr41.iad02.atlas.cogentco.com (154.54.28.105) 91 ms be2063.ccr21.jfk05.atlas.cogentco.com (154.54.47.58) 81 ms
7 be2060.ccr21.jfk05.atlas.cogentco.com (154.54.31.10) 83 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 81 ms be2063.ccr21.jfk05.atlas.cogentco.com (154.54.47.58) 82 ms
8 B400.LSANCA-LCR-22.verizon-gni.net (130.81.199.107) 159 ms B600.LSANCA-LCR-22.verizon-gni.net (130.81.163.249) 154 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 81 ms
9 G2-0.LSANCA-DSL-61.verizon-gni.net (130.81.136.121) 155 ms 156 ms G2-1.LSANCA-DSL-61.verizon-gni.net (130.81.174.57) 156 ms
10 G4-1.LSANCA-DSL-61.verizon-gni.net (130.81.174.59) 160 ms B600.LSANCA-LCR-22.verizon-gni.net (130.81.163.249) 158 ms 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 91 ms
Broadband Parameter Status
| VPI: | 0 |
| VCI: | 35 |
| Broadband Mode Setting: | ADSL |
| Broadband Negotiated Mode: | G.DMT |
| Connection Status: | CONNECTED |
| Downstream Speed: | 3360 Kbps |
| Upstream Speed: | 736 Kbps |
| Retrains: | 0 |
| Retrain Timer: | 0 Days, 1H:15M:15S |
| ATM QoS class: | UBR |
| Near End CRC Errors Interleave: | 3 |
| Near End CRC Errors Fastpath : | N/A |
| Far End CRC Errors Interleave : | 0 |
| Far End CRC Errors Fastpath : | N/A |
| 30 Minute Near End CRC Interleave : | 19 |
| 30 Minute Near End CRC Fastpath : | N/A |
| 30 Minute Far End CRC Interleave : | 0 |
| 30 Minute Far End CRC Fastpath : | N/A |
| Near End RS FEC Interleave : | 0 |
| Near End RS FEC Fastpath : | N/A |
| Far End RS FEC Interleave : | 0 |
| Far End RS FEC Fastpath : | N/A |
| 30 Minute Near End FEC Interleave : | 292 |
| 30 Minute Near End FEC Fastpath : | N/A |
| 30 Minute Far End FEC Interleave : | 0 |
| 30 Minute Far End FEC Fastpath : | N/A |
| 30 Minute Discarded Packets Downstream : | 0 |
| 30 Minute Discarded Packets Upstream : | 0 |
| SNR Downstream : | 10 dB |
| SNR Upstream : | 10 dB |
| Attenuation Downstream : | 38 dB |
| Attenuation Upstream : | 23 dB |
| Power Downstream | 19.8 dBm |
| Power Upstream | 11.9 dBm |
