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No DSL Connection for 4 days now

Is any one else in the Franklinville, NJ area having DSL connection issues? We have not had a connection for 4 days now and everytime we talk to tech support they keep bumping us back 24 hours for a resolution. In fact the last time we spoke to a technician they told us that we pretty much don't count because we are one person in the "boonies". What kind of business model is Verizon using where its ok for their customer support to tell a PAYING customer that they don't count?

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Brads14

Day number 5 now with no connection and no resolution and got hung up on by customer service. This has to be the worst customer service experience ever.

[Deleted User]

Hi Brads14,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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