I have the ExtremeHD plan, which in my plan TV channel listings say I should have HBO and Showtime as part of the plan as long as it is part of a TV bundle. However, the chat agent last night told me that was only for NYC, not my part of NY - so I guess it is my problem that the Verizon system can't figure out the difference between NYC and the adjacent counites according to the chat agent. The customer service rep I spoke to this morning told me that was only for new accounts, so again apparently it is my problem that the Verizon system is lying to me that my plan includes some movie channels with a TV bundle. The technical support rep I spoke to last night before getting disconnected trying to speak to customer service saw the same thing I did associated with my zip code. Since I cannot trust the online system to accurately reflect what my plan entails and customer service is apparently not above lying to not have to honor what their system says, I do not see any reason to stick with FIOS service.
