Multiple tvs for PPV events

jcpicard1

I order several boxing PPV events throughout the year and I have had a problem ever since I upgraded to Quantum TV. I used to call every time to order the event so that I could ask that it be made available on all the TV's in my home. This always worked fine before Quantum.

Since I upgraded to Quantum TV, this does not work anymore. I have been on the phone for hours with tech support during these live events and no one was able to resolve this. I have gone through this on at least 3 different occasions.

Can someone please help address this issue?

Thank you.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.