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New Phone --- Suddenly Cannot do Two Factor Authorization

This week I traded my iPhone 8 for an iPhone 13 Mini and activated successfully. Now when I try to logon to VZW.com from my laptop, and choose the SMS two factor authorization, I get the message, " We're unable to verify your phone. Please sign in using your password. "

This was not the case days ago when I was using my iPhone 8 on the same number.

Comments

Verizon_Support

Hi gkski! My name is Salma, and I am your customer service expert, ready to help! I hope you are enjoying the holidays.
It will be my pleasure to assist you today, in order to proceed I just need to access and verify your account through our secure channel. Can you please click on the link?

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

>Salma

gkski

Not sure if I was to open the link on my iPhone or on my laptop, but the link did not work. The problem I am having is authenticating with two factor authentication when using VZW.com from my laptop.

Verizon_Support

Is your new iPhone 13 mini activated already?

>Salma

gkski

Yes, indeed. I've been using is successfully for 3 days now. It is recognized as my phone in VZW..com, SMS and iText work fine. It's as if one last item has not been completed by Verizon online.

I have turned off two factor authorization, then turned it back on, but same issue.

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