I have Verizon home 5G and was promised as part of signing up I would also receive cloud service included that I could share with another account. But I'm not able to share my 5G account with my cell phone. I've reached out to customer service, executive customer service and I'm told that they're working on it. I receive emails from the IT department asking for a response but when I respond they do not get back to me. My last response from Executive customer service was that I'd get a credit for the inconvenience on my next bill (which I received). Is anyone else experiencing this same issue?
