Hello, I tried to solve this issue with Customer support for a couple of days without any success. It seems the number porting after the initial purchase somehow affects the line status and disqualifies the BYOD promo. Of course, it's a technical issue and it is against the BYOD terms since the service continues and the line is active on the same plan. Customer support keeps telling me that I can use the BYOD gift card to pay the bill, which doesn't sense since I need to get this incorrect chargeback removed. The rebate center can't help either, since they don't have access to billing. How to escalate this issue further and get a resolution?
