Trying to activate moto razr with eSim on one of our existing lines. 3 calls to customer service (one a level 2 tech named Shawn) has resulted in getting stuck with account verfication step. I provide IMEI# for phone, they send text message, I click link in text, and continue to get an error, "We encountered an error while processing your request.Please try again later." Happens on multiple phones, running both FF and Chrome. Account was locked for 24hours as tech tried too many times. He called back yesterday and tried again, but same issue. We got disconnected 2X, and he called back 1time, but not 2nd time. Ugh! Got text msg saying a ticket on account issue was submitted and I would get a ticket #. Did not. This is just not acceptable!!! My 84 year old Mom is waiting to try this phone but is unable till we get the through eSim process. Btw: I logged into my account online, changedmmy secret question, was given a choice of verfication, which included my email on account, and verified things in 30seconds. Why can't this option or a PIN which is also
on the account be used when text verification link fails??? We have 7 devices on this account, and pay more than $300/month. Is this anyway to treat a valued customer??
