Hello,
I recently cancelled my internet through verizon and have been trying to return the equipment. I keep getting told that a box has been sent and no box is ever sent. I went to a physical location and they told me they could not help me since I had cancelled the account already. When I go to the website to try and get the label I am given an error everytime.
Is my money just being stolen here? What can I do to get this taken care of? I am considering cancelling my mobile line of 20+ years over this since the experience has been so bad.
