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MYQ GARAGE DOOR OPENER

I have 2 wi-fi enabled garage door openers on the MYQ app. I had no problem with them when I was with Optimum cable but now that I switched to Verizon home internet 5G I had a problem connecting them initially and then once connected they intermittently went offline. Now they have been offline for 10 days even though when I log in to the Verizon router they show as connected and online. Any suggestions?

Comments

Verizon_Support

Hello! We want our consumers to have the best internet connection possible. We are more than happy to help assist. Would you please send us a PM?*Shania

bdmusic91

Did you get any assistance with this issue? I'm currently having the same problem!

Verizon_Support

We want to make sure you get the help you need. We'll send you a Private Note shortly.

~Jesse

Verizon_Support

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/

~Ivone

Verizon517

Had the same problem. Did this get resolved?

Verizon_Support

Hey there, Verizon517. We want to make sure that we provide assistance with this, and will be sending a Private Note to better assist.

~Izzy

rms1968

Same issue - what’s the fix?

Verizon_Support

We're sorry to read that you're having this issue with your garage door opener. Have you tried resetting the door opener? ~Peter

rms1968

Yes I’ve tried twice - it won’t connect

Verizon_Support

We appreciate the details. Is this happening with any other devices?

~Freddy

Warriorsmom

We recently switch over to Fios from Xfinity and are unable to connect to MyQ app. Any help will be appreciate. Were the previous listed issue resolved?

[Deleted User]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!

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