I went there today to see if my changes on line actually happened as the system did not give me a conformation number. Doug is the Manager and checked me in, said it would be 20 to 30 minutes I said ok as I don't want my phone shut of with a miss communications error. He helped 3 customers that came in after me I was getting very frustrated and talked to him about that, he said that he can't deal with billing, I sad What? You are a manager and you don't have the abilities to do the things that of the people that you manage? That's not how management works you do what they do and better so you can manage your people, what is this? I have never been in a management role that you don't know how to do the job of thr people in which you manage? I said that he is chery picking the customers for his own gain , the good looking girs over me to get an simple answer. After over 25 years with Verizon I am very seriously considering leaving and going to Att or T mobile.
