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LG Exalt - WiFi calling HD

When sending a text message with a picture attached, it takes over 24 hrs to send albeit we have 3 bars of service and connected to the local WiFi. I was told by Verizon to activate HD, But I don’t see that option on my phone.

It appears my phone doesn’t use the local (home WiFi) albeit it says its connected.

Comments

Verizon_Support

Hello, Fdfryer, thanks for reaching out with regard to picture messaging. You mentioned you are experiencing this issue when WiFi is turned on. Are you able to send picture messages when WiFi is turned off? Are you able to use data both on and off WiFi without a problem?

-Lauren

Verizon_Support

We're sorry for the issues with your messages. We can always go through some step and setting to see if this helps. Please let us know if this would work for you.

~Ivone

Fdfryer

I really don’t use data. I only check my email messages, and don’t usually reply. Recently we get a message flashed across the screen while typing any text message that says “Network unavailable “ albeit we have 3 bars of signal strength and it says our home WiFi is connected. Picture messages take almost a day to send regardless if WiFi is on or off. I hope this answers your questions! Thanks!

Fdfryer

Anything would help. I have already talked to two Verizon representatives. And made a service request. The field service said everything appears to be working correctly...

We frequently get a message on our phone “Network Service Temporarily Unavailable”. This frequently happens while typing a text message all the time having 3 bars of service and local WiFi.... When this message comes up it blocks out your screen while typing - So Annoying.

So Yes, if you have any suggestions I would be glad to try any suggestions...

Verizon_Support

Thank you for that information, I appreciate it. Do you run into any issue with calls or sending/receiving regular text as well? Is this issue happening at a particular location? Was there a time when you were able to send picture messages without an issue?

-Lauren

Fdfryer

Hi Lauren, Thanks for your reply. In answer to your questions:

1) Sending a text without a picture is not a problem, it sends within a few minutes. The message flashing up on the screen “Network Unavailable” while you are typing a text message is something new.... I hate it!

2) Problems sending text with picture and the “Network Unavailable” happens everywhere. At Home with 3 bars of service, in Austin, Mn anywhere in town.

3) Yes, over a year ago we could send picture texts and they would be received in minutes.... I assume there was some “Software Update” that wreck d the “Picture Text Messaging” on older flip-phones like the LG EXalt

Again thanks for looking into this!

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