No resolution to "Sorry we are not able to process your request at this time"

shahs94

I am unable to log into my Verizon account. I receive a message that my account is locked with an option to click 'continue.' When I click on the 'continue' button, it redirects me to another page which states that ""Sorry we are not able to process your request at this time"

What is the best way to resolve? I have reached out to Verizon chat and it has provided no assistance as it requires me to log in...and I am not able to do this.

Thanks in advance

[Deleted User]

Hi @shahs94


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.