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"Not registered" error

We recently replaced an iPhone with an updated version. According to the Verizon plan overview, it is "not registered" and currently does not have access to the full service. Our other three (3) phones all appear registered. There doesn't appear to be any loss of funtionality on the line. When I mentioned this during the the new phone acquisition process, the Verizon rep dismissed this question and we never got it resolved. How do I proceed? How do we register it?

Comments

Verizon_Support

We're sorry to hear that you're having problems with your new phone. Was the new phone purchased through Verizon? What model of iPhone are we working with?

~Jesse

Grink

Did this issue get fixed? How was the issue resolved? Thanks

Verizon_Support

Grink, I'm sorry you're having some trouble. We can help but can you share please with more detail with what you're seeing? That way I've got a sense of what's going on, and know where to start with tackling the issue.

-John

lawnshogan

I am having this problem with my wife's phone and no one from Verizon knows what to do.

She can't get calls or texts, but she can imessage and facetime - so we know this is a Verizon problem.

We both have iphone 16 pros. My phone works, hers doesn't. This has been a terrible process and I will expect the activation fee to be removed on both phones. Its been over 3 days since we have activated hers and no service and no one can help us. We are about to take our new phones to AT&T or TMobile : )

I suggest anyone experiencing issues activating their phones to consider I have been to the store twice now and been on the phone for over 6 hours with both apple and Verizon since last Thursday. Don't put yourselves through it!

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