i recently signed up for the Get More plan and I have not been able to get the included Apple Music subscription to work since. I have logged a total of 6 hours with Verizon Customer Service and had two IT tickets closed saying that it is Apple’s problem. I’ve logged 2 hours total with Apple Customer Service to be told that it is Verizon’s problem. I’ve had 2 3-way calls with both Apple and Verizon that have not yielded a solution. Plus I’ve logged a half hour on the phone with Disney Plus because one rep told me it was their problem, which they had no idea why I was calling them.
What I’m learning in the end is that this is really my problem and Verizon is not interested in providing me with the products they should provide that I pay for. I don’t know why this is on me to spend over 8 hours to try to fix their glitch. If I pay them and it doesn’t work, they should own it.
I’m hoping someone has a solution before I spend hours 9 and 10 on the phone going over the same troubleshooting steps tomorrow.
