In March, 2023 I purchased two new phones and one watch at the Verizon store at Ridgedale Center in Minnetonka, MN. We were informed of the promotional credit that we would be given on three devices, two phone and one watch. We then received two boxes with pre-printed return labels on them. We packaged everything up (one phone in one box and the other phone and watch in the other box) and dropped both boxes at the UPS Store within just a few days of the purchase of the new devices. I do have a receipt from UPS indicating the day and time of this. Packages were received in Texas. I do have Proof of Delivery that they were received on the dock. I later received notice that they had received one watch. I called several times and the representatives said to wait 3-5 more days for the remaining watch and phone. In the meantime time is passing by and I then received notice that they were going to start charging back for the phone and watch. I then sent a letter to Verizon in New York. I also spoke with one individual for over one hour on June 13th and he indicated that he was almost assured that my account would soon indicate my promotional credit. On June 16th I received a call from Verizon, supposedly a Scott Johnson from the Executive Team. He said he would call me back on the following Monday. As of this date, the 23rd, I have not heard anything from Verizon. In the meantime my bill for this coming month indicates Verizon is charging me $66.74 for the promotional chargeback and will continue to charge me $22.22 a month for the next 36 months to pay for the phone. I have since sent a letter to the FCC to report this. I feel something is going on in Texas where they have personnel that do not know how to log in devices or possibly some criminal activity on their part. I have proof that I sent these devices and they have been received and that should be enough to credit my account. I have wasted so much time on this. We have been Verizon clients for many years and the treatment I am receiving as a loyal customer and a senior is unbelievable. I see from this forum as well as on the Internet that this is nothing new to Verizon and seems to be a huge problem.
