I am so upset! I was a long time T-Mobile customer who decided to give Verizon a try as they boast of their wonderful network coverage. I’m December 2022 I took advantage of the 1000 dollar trade in credit for my daughters phone and mine. my daughters line had no issues at all. On the other hand for me I received my confirmation email that they received my phone 12 pro max on December 30th and that I would start receiving credits shortly. While waiting my iPhone 14 pro max they sold me was having issues and they replaced it. After months I realize I am still being billed full price for my phone. I call and there were 2 different very ping calls with them stating it would be resolved by next cycle. After waiting nothing happened. I call again and the representative took time and said that because the promotion was attached to my IMEI for the first phone, getting a replacement under warranty exchange caused it to drop. (No fault of my own) the rep told me that they sent the escalation request and that it will take 5-7 business days for the adjustment. I wait and look at my bill and again nothing changed. I call again today and they said the escalation form did not go through… what the heck?! I tell them my iPhone 12 was NOT theirs for the taking! I’m not in the business of giving away expensive iPhones for free! I am currently waiting for a supervisor which seems impossible to get for over an hour. I am so tempted to report to the better business bureau and leave! I get nothing but empty promises on fixing my billing issue over and over and over. Verizon make this nightmare end! I don’t want to spend so many hours repeating myself to try to get what I was promised upfront!
