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International Plan charges not removed since April

We traveled to France in April so I added the $100 per month share to three lines. As soon as we returned I canceled the plan on the Verizon website. We have not traveled outside of the U.S since so obviously we are not using the international plan,.The next month I was still charged $300 more than usual. This has gone on for months despite frequent calls to customer service during which I was assured the charges would be removed from subsequent bills. And now it's August and the extra charges remain on my bill!

Comments

Verizon_Support

We're sorry to read that this feature has not been removed from your account and we're here to help. We'll be sending you a private note. ~Peter

Verizon_Support

We want to take a look at the charges on your account. Let us know if you still need assistance. ~Peter

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/~Peter

Beck6

Still need assistance but unable to reply to the private messages, password reset failed.

Verizon_Support

We definitely want to make sure you get the help you need. What happens when you try to reply to our Private Notes? Do you run into any particular error message? What browsers have you tried using?

~Izzy

Verizon_Support

Just following up on our last message. If you still need assistance, let us know, and we'll be happy to help out.

~Freddy

Beck6

I was charged $570.24 on 6/13/23 and $540.78 on 8/14/23 even though I removed the international plan from three lines multiple times prior to those dates.

I simply want a refund of the overcharges returned to my bank account or applied towards future bills.

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