I've had wireless working perfectly for my computers for over 2 years now. However, when friends visit, and wish to log onto my wireless system, it is locked and needs a password. I don't know what it is any more! And it's not the number on the back of the router itself sadly. When I go to the Verizon website that deals with these pleasures (//192.168.1.1), and try and access the Wireless Settings, all I am asked for is a username and password - and I don't have them! A nightmare...