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Vault Cover needs replacement VZ NEVER SHOWS UP

It's almost been a month since I opened this ticket, I have called in perhaps 20 times since with no action. I was told that are coming today...but guess what...no ones here AGAIN

WHY IS IT SO HARD TO GET A VAULT COVER REPLACED ???

Your Ticket Details

Service: INTERNET

Appointment Date: 09/15/2023

Appointment Time: 10:00 AM-12:00 PM

Status: OPEN

Comments

jamesdigangi

Call complain again....and now

Your Ticket Details

Service: INTERNET

Appointment Date: 09/16/2023

Appointment Time: 8:00 AM-9:00 AM

Status: OPEN

jamesdigangi

Today came and went.....guess what didnt happen.

[Deleted User]

Hi jamesdigangi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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