International calling and texting doesn't work

gdmckown1

I've had several techs at Verizon try to find out why international calling and texting doesn't work. Verizon billed me for this and the feature doesn't work for Ghana W Africa. I have spent hours with tech 2 and I cannot text or call Ghana. The features in this memo here are not in my phone Samsung SM-A42 5G

Verizon_Support

We're sorry to hear that you're having problems with your international plan in Ghana. We want to make sure you're able to use the service without any problems. We're going to send you a Private Note so we can gather more details.

~Jesse