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Unable to get 5g ultra wide on iPhone 12 Pro max

I am unable to get UW to work on my phone. My wife has the same phone and we can be right next to each other, she gets UW, I only get 5g. I have replaced my SIM card twice with no luck. The last time I called they decided to try setting up my E-SIM and now it’s on my phone but still no UW.

I have done all the troubleshooting per the techs. I have reset my network settings, two sims, eSIM, I have cellular set to 5g auto, still it refuses to work. What else is there to do to fix this issue?

Comments

Verizon_Support

We definitely want to help you out with making sure you're connected to the best data connection. Is your device on the latest update? ~Peter

Ludeawakening

Yes, I have the latest updates and this has been an ongoing issue across several updates.

swstoll4283

Was there a solution or is this a perpetual issue?

SynthpopAddict

Do you and your wife both have the same service plan? Of the current plans, only Unlimited Ultimate and Unlimited Plus have 5G UW service; everyone else gets regular 5G. Also, if your phone is not a Verizon version, maybe it's just not showing the UW icon. Running a speed test in the same location using both your phone and your wife's phone when hers is showing 5G UW would tell you if that's the case. Only other thing I can think of is your account needs to be reprovisioned by a Verizon tech.

My bad, I didn't realize this is an older thread...hopefully the OP has gotten a resolution.

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