Hi everyone. I have seen a lot of posts here about reporting poor network coverage to Verizon. I have a business line through my employer and they pay for the line. I reported my issues to Verizon and they suggested I switch to an e-sim card. Since I had my iphone 13 for over a year and was eligible for an upgrade, I purchased the 15 which has the e-sim. However nothing has changed. If I am at home on my wifi, the phone works great. Outside of my front door, calls drop, I can't play videos or music, use any apps, send texts etc. It is supremely frustrating. I called back and they escalated me to a Tier 2 response team and gave me a ticket number. I hadn't heard anything so I called today to check on the status of my ticket and was told it was closed and their review showed my area has a poor/fair signal rating. I live in south Florida so it is not like I am in the sticks or something so I don't understand why I would have a poor signal here. But their solution was that I get a signal booster and/or network extender and that this would need to be approved by my employer as this is a corporate account. I contacted my IT department and they said no go as these are extremely expensive. So now what? I reported the issue and Verizon has acknowledged it exists but their solution is that I buy pricy extenders instead of fixing it? Am I really to understand this is my only option?
