Issues using gift card to paying bill

dcrean1121

I was told when I signed up that I could use the Verizon gift cards that I would receive for paying my bill. When I tried to do this I got the message " not eligible for split payment". Customer service told me they could not help me. I am frustrated because this is not the first time I have had issues with items from when we switched to Verizon. We are considering leaving Verizon since we can not get any help. If anyone can assist we would appreciate.

Verizon_Support

Having options to use your Verizon gift cards to make a bill payment is certainly important, dcrean1121. I know I would be upset if I had a gift card and received the same error message. This seems more related to split payments, as a Verizon gift card is an eligible form of payment. Split payments typically relate to a payment arrangement, which gift cards are not eligible. You can find more details about paying your Verizon bill here: https://www.verizon.com/support/pay-bill-faqs/

-Joseph