ISP changes to orbic jetpack don’t transfer to jetpack

Maynarm

I just purchased an Orbic jetpack. Went to ISP to change security settings. When I select “apply” screen says “waiting” indefinitely. There is also a usage discrepancy between what Verizon sees and what is displayed on jetpack.

How can I get ISP to communicate with jetpack?

Verizon_Support

We're sorry to hear that you're having problems with your Jetpack. We want to make sure you're able to make changes without any issues. What specifically are you trying to change? What troubleshooting steps have you tried?

~Jesse