I am writing to express my extreme frustration and sheer disbelief at the appalling service I have received in recent weeks. Two incidents, dated November 26 and December 19, have left me questioning not only the competence of your team but also the honesty of your company.
On November 26, I was told over the phone while ordering my 5G Home internet that they will ship the extender as well free of charge, I was given that assurances multiple times. To my dismay, the promise turned out to be nothing more than empty words, and the extender was never shipped. This level of negligence is unacceptable.
To compound matters, on December 19, I called to follow up on the shippment status and was told it's on the way and will be delivered by Dec 22, only to discover blatant lies in the notes on my account. The notes says that he adviced to purchase it from the store. The misinformation provided is not only deceptive but also indicative of a company that values dishonesty over customer satisfaction.
Verizon's lack of accountability and transparency in these instances is utterly disheartening. As a paying customer, I deserve better than broken promises and deceitful practices. I'm asking you to address these issues immediately, pull the recordings, and take concrete steps to prevent such disgraceful conduct in the future. I am appalled by the disregard for customer trust, and I expect a swift and meaningful resolution to these matters.
Thanks.
Marian S.
