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Have yet to receive any of the Verizon promotional Xbox series x or Amazon gift card

Placed the order for my wifi gateway dec 17th. Redeemed the Xbox series on the 18th & placed the order as well. The gateway arrived on Dec 20th. No email for the 200$ Amazon gift card redeem at all. I have called verizon about 15 times to resolve this issue and the have done nothing but give me the run around. Xbox order still says to "Ship soon" while no email at all for the Amazon gift card. It's now January 2nd 2024 & Verizon has STILL yet to get back to me with some sort of update. My wifi has been active for 12 days now. I'm wondering if anyone else is having trouble with this?

Comments

Verizon_Support

Inamaru We're sorry to read that you're having issues with redeeming this Amazon gift card. We're here to help. Is the offer not available on your My Verizon page under Home? ~Peter

Inamaru

It's been more complex than that. Amazon offer was never sent & Xbox status has been on "Ordered" since December 18th. Spoke to someone briefly via chat who said the issue would be resolved before January 10th but I am very skeptical since I've yet to receive an actual email confirming this to be true.

Verizon_Support

Thank you for the information, Inamaru. It sounds like we already submitted an escalation form to ensure you receive the promotion. For your peace of mind, we can take a look at your account and make sure you're set up for success. To better assist, we'll be sending a Private Message.

~Izzy

Zingger

I'm having the same issue. Haven't received the Xbox series x yet. Says shipping on February 2nd. Got an email from UPS saying it was shipped, then returned due to wrong address. Verizon has the address right in their system. What kind of stuff are you guys trying to pull? I'll never recommended Verizon to anyone I know.

Verizon_Support

Hi Zingger. That is the last thing you want when waiting for the XBox to have it shipped to the wrong address. Let's work together here to make sure the account address is current and options for replacement. We need your help. Please reply to the private note that will follow to get started.

-Deb

Zingger

It was returned to somewhere in Texas a while ago

Zingger

I can't send any more private messages for now? UPS tracking number was 1ZY840710347539243

Mrspeaker

I’m having the same issue

No Xbox or Amazon $200 gift card

Verizon_Support

HelloMrspeaker.

We would love to help. What services did you start with us? Was this Fios or wireless? How did you attempt to redeem these promotions?-Joe

Mrspeaker

I got the 5G plus home internet .

I don’t see the promotions on myVerizon

Zingger

Still have not received a so called email I was supposed to receive. Same run around for the 4th time now. You guys customer service is seriously subpar.

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