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Billing issue

Since switching to Verizon in August, every month I spend hours trying to resolve getting charged for a device that was supposed to be free with my trade-in. Every month the Verizon Agent assures me that the issue has been handled, yet month after month I continue to be charged. I just received January’s bill and as no surprise to me, there is still no credit for the previous months I was charged and the charge continues to be on my bill. Who can I contact that can actually resolve this issue?

Comments

Verizon_Support

We don't want you to have to keep reaching out to us every month to get that trade-in resolved. We'd love to help you get this taken care of once and for all. We're going to send you a Private Message so we can better help you.

~Jesse

JoenJul

I am still waiting for this private message.

Verizon_Support

Happy Monday! We know the importance of managing your bill. We want to offer the support you need.

We want to take this moment to promote our My Verizon application: m.vzw.com/m/myverizonapp. It is the quick, easy and convenient way to monitor and manage your account. Anything, from device updates to plan / feature changes to usage / invoice / payment details, is available in the palm of your hand.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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