Every time I attempt to enroll I'm met with the error: "Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966"
I was a Fios home customer. On 11/22/23 I switched from Tmobile to Verizon mobile with a 4 line plan, primarily due to the discount for already being a Fios customer.
Our online order was cancelled by the store. We had to go into the store and re-enroll again which took over 2 hours. They told us the mobile+home discount would be applied automatically. I attempted to do it myself through the MyVerizon app as well as online over the next several days; did not work.
I placed 2 different calls to Verizon support to try and solve this across 2 days, investing 10 more collective hours coupled with being told I would be called back twice by support and that never happening yet.
I've merged my Verizon IDs and can access both my Fios and my mobile accounts through MyVerizon app.
I'm at a loss here and do not have time to continue chasing this down when I was sold the larger notion of savings by switching to Verizon.
Can anyone please help navigate this situation to ultimately solve?
First, welcome to the Verizon family, thp07. We're sorry to learn that you've been having some trouble with getting the Mobile + Home discount applied to your account, and it seems like you have exhausted all the resources in attempting to do it yourself. We apologize that you haven't had any follow-ups from support regarding this, and we would be happy to take a look into this with you. You mentioned you attempted to enroll online. Can you walk me through the steps you took to do this? What, if any, error message did you receive when attempting to enroll online?
-Joseph
Hi,
I went to Bills>Additional Savings>Mobile+Home Discount> join. I get the same error on a web browser and the app. I've had multiple support tickets opened and no follow up. My most recent support ticket is INC011490856. The customer service agent said it would be escalated and they would follow up in 24 hours, but I never received a call back.
Thank you for that information. Have you tried clearing the browser cookies? What does the error say? ~Peter
I've tried clearing cookies. The error stills remain.
